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British Sign Language – Phrases for Hospitality

Our free British Sign Language course has been designed to help operators create a more inclusive environment by helping your team members communicate more effectively with Deaf guests. Learn key BSL phrases for use in a hospitality setting.

Master key hospitality-related British Sign Language phrases to better serve Deaf guests in this free inclusivity course.

British Sign Language – Phrases for Hospitality

£10

Endorsed by Institute of Hospitality
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

About our British Sign Language Phrases for Hospitality Course

Learning outcomes of British Sign Language – Phrases for Hospitality Training

Learn key facts about British Sign Language and legislation
Understand the inequalities faced by Deaf people in society
Learn basic phrases to help you provide a better experience for your Deaf guests
Grasp the fundamentals of BSL communication through beginner guidelines
Master some key greetings and manners in BSL
Increased awareness of the challenges faced by Deaf people in daily life

British Sign Language – Phrases for Hospitality details

This course has been created to help improve knowledge of British Sign Language and equip teams with some useful BSL phrases to help them better communicate with the community
This free course was designed to support operators in creating an inclusive environment for Deaf guests

Assessment

How long will it take? 15 minutes.

What type of assessment is it? There is no formal assessment for this course. A course completion certificate will be issued - your digital certificate will be available on the platform.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

Hearing loss is estimated to affect more than 11 million people in the UK, and improving the inclusivity of your venue can help provide a much more positive hospitality experience for Deaf guests. This course is suitable for all team members in any hospitality setting, we recommend that everyone who works in a customer-facing role should consider taking this free course.

Endorsements

Endorsed by the Institute of Hospitality

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

Why is it important to learn BSL phrase for hospitality?

Hospitality is all about delivering the best guest experience possible. By learning basic BSL phrases you can significantly improve your Deaf customers’ experience. This small effort on the part of the business fosters inclusivity, removes communication barriers and makes your Deaf guests feel valued. By offering a welcoming environment through BSL, you'll not only gain positive word-of-mouth recommendations within the Deaf community but also build a loyal customer base and gain a competitive edge through your commitment to accessibility.

What is the best BSL course for restaurant staff?

At CPL Learning, we’re committed to improving accessibility and exclusivity in hospitality, which is why we created this course which covers basic BSL phrases that are useful in hospitality and we’re delivering it free of charge to hospitality operators. The course helps staff in customer-facing roles to better communicate with and understand the needs of Deaf customers.